Privacy Policy

Who we are

Enosta Digital Studio is part of Enosta Joint Stock Company and its Australian entity, ENOSTA PTY LTD (“Enosta”, “we”, “us” or “our”).

We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth), and with the privacy laws of the other places where we work, including Singapore’s Personal Data Protection Act 2012 and Vietnam’s Decree 13/2023/ND-CP on personal data protection.

Information we collect

Information you give us

When you fill in a form, request a quote, book a call or email us, we may collect:

• Your name, job title and the company you work for.
• Your business email address and phone number, including WhatsApp if you share it.
• Your country, your company website or social page, and your role in the decision.
• The services or packages you are interested in, your timing and any details you include in your message.
• Whether you would like us to sign a non-disclosure agreement before discussing your project.

If you reply to one of our advertisements, for example by submitting a form on Facebook or Instagram, we receive the details you enter in that form from Meta.

Information we collect automatically

When you use our website, we and our service providers may collect technical information such as your IP address, browser and device type, the pages you visit, the links you click, how you arrived at the site and the date and time of your visit. We collect this through cookies and similar technologies. See Cookies and analytics.

Information from other sources

We may collect business contact details from someone who introduces you to us, such as an existing client or partner, and from publicly available business sources such as company websites, professional directories and industry association listings. We only use publicly listed business contact details and we record where each contact came from.

We do not ask for sensitive information, such as health information, through our website. Please do not include it in your message.

How we use your information

We use personal information to:

• Reply to your enquiry, prepare quotes and proposals, and arrange calls.
• Deliver and manage the services you engage us for.
• Send you information about our services that may be relevant to your business, where the law allows it.
• Understand how people use our website and advertising, so we can improve them.
• Keep our website secure, prevent fraud and spam, and meet our legal obligations.

We do not sell your personal information.

Marketing and how to opt out

We may send you emails about our services if you have agreed to receive them, or where consent can reasonably be inferred from your business role and the publicly listed contact details we use. Every marketing email identifies Enosta Digital Studio as the sender and includes a working unsubscribe link.

You can opt out at any time by using the unsubscribe link or by emailing services@enosta.com. We act on opt-out requests promptly and within the time required by law, and we keep a suppression list so we do not contact you again.

Cookies and analytics

Cookies are small files stored on your device. We use them to make the website work, to measure how it is used and to understand the results of our advertising. The services we use include:

• Google Tag Manager and Google Analytics 4
  To measure visits and how pages are used. Google’s use of this data is described in its partner sites policy.
• Meta Pixel
  To measure the results of our Facebook and Instagram advertising and to show relevant ads.
• Calendly
  To let you book a call with our team.

You can block or delete cookies in your browser settings. Some parts of the website may not work as intended if you do. You can also opt out of Google Analytics with the Google Analytics opt-out add-on.

Who we share information with

We share personal information only where needed for the purposes above, with:

• Our team across Enosta’s offices.
• Service providers who help us run our business, such as website hosting, email delivery, analytics, advertising, scheduling and document tools. They may only use the information to provide their services to us.
• Partners who help deliver part of a project, where you have agreed to their involvement.
• Professional advisers, regulators or authorities, where the law requires or allows it.

Overseas transfers

Our team works from Da Nang (Vietnam), Melbourne (Australia) and Gatineau (Canada), so your information may be accessed from these countries. Our service providers may also store or process information in other countries, including the United States. When we send personal information overseas, we take reasonable steps to make sure it is protected to a standard comparable to the laws that apply where it was collected.

How we protect and keep your information

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, change or disclosure. These include access controls, secure connections and security monitoring on our website.

We keep personal information only for as long as we need it for the purposes in this policy, or as long as the law requires. When we no longer need it, we delete it or make it anonymous.

Your choices and rights

You can ask us to:

• Tell you what personal information we hold about you and give you a copy.
• Correct information that is inaccurate, out of date or incomplete.
• Stop using your information for marketing.
• Withdraw consent you have given, or delete your information, where the law gives you that right.

Email your request to services@enosta.com. We may need to confirm your identity first. We aim to respond within 30 days. If we cannot meet your request, we will explain why.

Children

Our services are for businesses. Our website is not directed at children, and we do not knowingly collect personal information from anyone under 18.

Links to other websites

Our website links to other sites, such as Enosta.com.au, Calendly and Behance. We are not responsible for how those sites handle personal information, so please read their privacy policies.

Complaints

If you are concerned about how we have handled your personal information, please contact us first at services@enosta.com. We will look into it and reply within 30 days.

If you are not satisfied with our response, you can contact the privacy regulator where you live. In Australia, this is the Office of the Australian Information Commissioner. In Singapore, this is the Personal Data Protection Commission.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.

Contact us